Support for Pocket Door Pro

Here, you'll find comprehensive resources to assist you with setup, troubleshooting, and maximizing the features of your smart lock.

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Pocket Door Pro Frequently Asked Questions

How do I know if Linus L2 is compatible with my door

 The Yale Smart Door Lock compatibility checker will be able to assist with the compatibility with your door: Click here to check your compatibility

How do I remove the battery cover a from the device?

The battery cover slides off the front of the device, slide it away from the thumb turn, once you feel it unclip you may lift the battery cover away from the lock. To reattach it, slide it back on towards the thumb turn and it...

Is it possible to power the Yale Linus® Smart Lock L2 from a power outlet in the home? 

No, the Linus® Smart Lock L2 is powered by the rechargeable battery supplied in the box. This battery needs to be removed in order to recharge it using a USB-C charge cable.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

How do I power on the Linus® Smart Lock L2?

The Linus® Smart Lock L2 will automatically power on when inserting the battery. Note - ensure the battery is fully charged first.

Getting started

Learn how to set up your SOFTHP Dual Soft Close quickly and easily with step-by-step instructions.

Install SOFTHP Dual Soft Close
Our step-by-step DIY guide makes installation quick and effortless, with helpful tips and visuals to guide you along the way:
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Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
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Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
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Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away

Everyday use

Discover how to make the most of your smart lock with tips for daily operation and functionality.

Time-saving Automation
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
Secure guest access
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
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Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away

Troubleshooting

Find solutions to common issues and ensure your lock is working smoothly at all times.

How do I Factory Reset my lock?
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
Updating lock Firmware
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
Trouble connecting to lock
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away
What do I do id the Yale Home App says the lock is unlocked when it’s actually locked?
Easily manage your smart lock, grant remote access to trusted visitors, and stay in touch with your home and family whether you're home or away